Keeps it running
Hosting, security, backups and a set number of hours of changes to the site you have, every month.
The care plansSystems
Care keeps what you have running. Systems builds what you don’t have yet.
Behind the business
Find the leak.Build the fix.
Most businesses lose money in the same quiet places: leads that wait too long, quotes nobody chases, invoices that sit. Systems is a monthly service for finding those places and building the automations that close them, one at a time, into the tools you already run on.
Where money slips out
- 01
Leads waiting for a reply
A form comes in at 7pm and nobody answers until morning. By then they may have called someone else.
- 02
Quotes nobody follows up
Estimates go out and then nothing. Someone who didn't answer hasn't necessarily said no; often nobody asked again.
- 03
No-shows
A booked job or appointment that doesn't happen is time already spent. A reminder the day before gives people the chance to keep it or move it.
- 04
Invoices that sit
Money that's owed but not chased, and the evenings spent chasing it by hand when someone finally does.
- 05
Reviews never asked for
Customers who are never asked rarely leave one, and the next customer reads what's there.
- 06
Hours on busywork
The same details typed into three places, the Sunday-night admin, the follow-ups kept in your head.
How a month works
- 01
One question first
Is there part of your business that's costing you money? Most owners know one straight away. If not, we walk the places money usually slips out until we find it.
- 02
Put it in dollars
We estimate what the leak costs you a month from your own numbers, so the fix is weighed against a figure, not a feeling.
- 03
Build the fix
Into the tools you already use — your email, calendar, payments or job software, where they allow it — or into the admin and CRM we built you.
- 04
Keep it running
What we've built is kept working within your monthly hours, including when one of your tools changes. Then we move to the next leak.
What we build
Whatever the leakneeds closing.
Every business is different, so there is no menu. These are the kinds of fixes we build most often.
- 01A reply in your voice as soon as someone writes in, and an alert to you
- 02Follow-ups on quotes that stop when the customer answers
- 03Booking confirmations and a reminder the day before
- 04A review request after the job, sent the same way to every customer
- 05Invoice and payment reminders, before and after the due date
- 06A Monday summary: last week's leads, jobs won, money in, the week ahead
- 07New customer in, and their folder, welcome email and task list are made
- 08A form that lands straight in your calendar or job software
Builds what’s next
Work each month on the next place money is slipping out, and what’s already built kept working, within your monthly hours.
On its own, or beside any care plan
Asked about Systems
- How is Systems different from a care plan?
- A care plan keeps what you already have running: hosting, security, backups and changes to your site. Systems builds what you don't have yet, working each month on the next place money is slipping out. Many clients have both; you don't need one to have the other. On our Partnership plan, it's already included.
- Do I need a CRM?
- No. Many fixes work with what you already use, like your email, calendar, payments or job software; we check what your tools allow first. If we built you an admin or CRM, that's where the work goes.
- Who owns what you build?
- You do. Every account and key stays in your name, and we're added as a user. If we stop working together, you keep everything we built; it keeps running as long as the tools and subscriptions it relies on do.
- Will you text my customers?
- Only the kinds of messages you approve first, to people who've agreed to them where the law requires it, with STOP handled automatically. Promotional texts need the person's written consent before anything is sent.
- Is it priced per automation?
- No. Systems is a monthly service, separate from your care plan, with a set number of hours each month, priced in your proposal once we know what you need. A bigger one-off fix can be quoted as its own fixed-price project.
- We're a medical or dental practice. Can you help?
- Yes, without ever touching patient information. We build on tools your practice owns that are approved for health information, test everything with made-up data, and your team switches it on. We never have access to your patients' records, and fixes later are made the same way.
Is part of your business losing you money?
Tell us on a free 30-minute call. We’ll talk through where it’s slipping out and what we’d look at first. Monday to Friday, 9am to 9pm Eastern.
